Terms and Conditions of the MojaWoda.com Online Store

Effective from 2 September 2026.

These Terms and Conditions set out the rules for using the MojaWoda.com online store, placing and fulfilling orders, concluding distance contracts, using services provided electronically, exercising the statutory right of withdrawal, using the voluntary 30-day return option and submitting complaints.

Chapter I. Definitions and Seller details

Seller – WODARO Sp. z o.o., with its registered office at ul. Głubczycka 57, 48-130 Kietrz, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS no. 0000925164, NIP (tax identification number) 7481590414, REGON 520119046; e-mail: [email protected]; telephone: +48 883 020 044 and +48 575 620 040.
Store – the online store operated by the Seller at https://mojawoda.com/en/ and its other language versions.
Customer – a natural person with legal capacity, a legal person or an organisational unit with legal capacity that uses the Store or places an Order.
Consumer – a natural person entering into a legal transaction with a trader for purposes not directly related to that person’s trade, business or profession.
Entrepreneur with consumer rights – a natural person concluding a contract directly related to that person’s business activity where the contract is not of a professional nature for that person, in particular as assessed on the basis of the activity disclosed in the Polish CEIDG register. In these Terms, this expression covers the rights granted to such a person under applicable law.
Goods – movable items offered in the Store, including in particular water filtration and treatment devices, filter cartridges, parts, accessories and consumables.
Service – a service offered by the Seller where it can be ordered in the Store or has been individually agreed with the Customer.
Order – a declaration made by the Customer with the intention of concluding a contract concerning Goods or a Service, submitted using a method made available by the Seller.
Contract – a contract for the sale of Goods or provision of a Service concluded between the Seller and the Customer.
Account – a free Store functionality which may allow the Customer, among other things, to store details and access Order history, where available.
Business Days – Monday to Friday, excluding statutory public holidays in Poland.

Chapter II. General provisions and technical requirements

These Terms are made available free of charge in a form that allows them to be obtained, reproduced and stored. The Customer should read them before placing an Order.
To use the Store, the User needs a device with Internet access, an up-to-date web browser, JavaScript enabled to the extent required by Store functions and support for cookies that are necessary for the Store to operate. Some functions may also require an active e-mail address or telephone number.
Orders may be placed 24 hours a day, subject to technical interruptions. Orders, enquiries and requests are handled on Business Days.
It is prohibited to provide unlawful content, content infringing third-party rights, malware, spam or content intended to disrupt the operation of the Store.
Information about Goods, including their essential characteristics, prices, availability, expected dispatch time, delivery charges and restrictions, is presented in the Store before an Order is placed. Product images are illustrative; the binding characteristics are those stated in the description, specification and Order.
If instructions, warnings or other information are required for the proper or safe use of Goods, the Seller provides them in the form required by applicable law.

Chapter III. Services provided electronically

The Seller may provide, free of charge and electronically, in particular: an Account, shopping basket and Order process, contact and “Ask about a product” forms, favourites or wish-list functions, product reviews, newsletters and other functions described in the Store.
An agreement for the Account service is concluded when an Account is successfully created and is concluded for an indefinite period. The Customer may request deletion of the Account at any time, without affecting performance of Contracts already concluded or the Seller’s statutory record-retention obligations.
Newsletters are sent only in accordance with consents given and applicable law. The User may unsubscribe at any time using the unsubscribe mechanism in a message or by contacting the Seller.
The Seller may temporarily limit access to electronic services for maintenance, security reasons or to remedy a failure.
Complaints about electronic services may be sent to [email protected] or to the Seller’s registered address. Where possible, the request should describe the issue and identify the service concerned. Consumer complaints are handled within the time limits required by applicable law.

Chapter IV. Reviews, user content and DSA notices

Where the Store provides access to reviews of Goods or Services, the Seller informs Users whether and how a given review has been verified.
A review may be labelled “Verified purchase” or with an equivalent label only where the Seller can link the author to an Order for the relevant Goods or Service, for example through an Account, the e-mail address used for the Order or an individual post-purchase review invitation.
Reviews for which a purchase cannot be confirmed may be published without a purchase-verification label. In that case the Seller does not represent that the author purchased the reviewed Goods or Service.
The Seller allows both positive and negative reviews. Moderation is not based on the number of stars or on whether a review is favourable or unfavourable. The Seller may refuse to publish or may remove unlawful content, spam, content unrelated to the reviewed Goods or Service, content infringing third-party rights, third-party personal data, threats, abusive language, advertising or clearly duplicated submissions.
If any benefit was granted in exchange for a review, or if a review is sponsored, this should be clearly disclosed next to the review.
A User who considers that content available in the Store is illegal may notify the Seller at [email protected]. To the extent required by law, the notice should include reasons explaining why the content is alleged to be illegal, the exact location of the content, in particular its URL, the notifier’s contact details where required, and a statement confirming a good-faith belief that the information and allegations are accurate and complete.
The Seller handles notices concerning illegal content in a timely, diligent, objective and proportionate manner and takes measures required by Regulation (EU) 2022/2065 (Digital Services Act – DSA), to the extent that the Regulation applies to the relevant Store functionality.

Chapter V. Placing an Order and conclusion of a Contract

The Customer may place an Order without creating an Account unless a particular functionality clearly states otherwise.
To place an Order, the Customer selects Goods or Services, provides the required details, selects an available delivery and payment method, reviews the Order summary and confirms the Order using a button labelled “Order and pay” or an equivalent wording in the selected language that unambiguously indicates an obligation to pay.
Until the Order is confirmed, the Customer can correct entered data and change the contents of the basket.
Submitting an Order constitutes an offer by the Customer to conclude a Contract with the Seller. An automated acknowledgement confirms receipt of the Order by the system and does not constitute acceptance unless the message clearly states otherwise.
The Contract is concluded when the Seller sends confirmation that the Order has been accepted for fulfilment or when the Seller begins fulfilling the Order, whichever occurs first, provided that the Customer is informed accordingly.
Before a Contract is concluded, the Seller may refuse an Order in particular where the Goods are genuinely unavailable, there is an obvious and recognisable error in the price or description, delivery cannot be performed or there is a justified suspicion of abuse. The Customer will be informed promptly of the refusal and any payment already received will be refunded.
Orders placed by telephone or e-mail may require confirmation of their terms on a durable medium before the Contract is concluded, in accordance with applicable law.
The Contract is concluded in the language version of the Store selected by the Customer, to the extent supported by the checkout process. Confirmation of the essential Contract terms is provided on a durable medium, in particular by e-mail.

Chapter VI. Prices, promotions and payments

Prices displayed to Consumers are gross prices inclusive of taxes that must be included at the stage at which the price is shown. Delivery charges and any other accepted fees are shown separately before the Order is placed.
The Store may display prices in different currencies. The settlement currency, total price and available payment methods are shown in the Order summary.
When announcing a price reduction, the Seller also displays, where required by law, the lowest price applied to the relevant Goods or Service during the 30 days before the reduction, or the information required by law for Goods offered for a shorter period or subject to special rules.
If a price is personalised for a specific Consumer on the basis of automated decision-making, the Consumer will be clearly informed before placing the Order.
Available payment methods are displayed in the Store and may include, in particular, bank transfer, electronic payments, BLIK, payment cards, cash on delivery or other methods made available at checkout.
If payment is handled by an external payment service provider, the Customer may be redirected to that provider’s service. Data provided to a payment provider is processed in accordance with applicable law and that provider’s privacy information.
For advance payments, the Order is fulfilled after payment is confirmed unless the information displayed for the selected payment method states otherwise. The payment deadline is shown during the Order process or in the Order confirmation. An unpaid Order may be cancelled after that deadline has expired.

Chapter VII. Delivery and fulfilment

Available delivery methods, their cost and the countries or territories to which a particular Order can be delivered are shown during checkout.
If a country is not available for selection in the Store, the Customer may contact the Seller to establish whether delivery can be arranged on individually agreed terms.
The dispatch time or expected fulfilment time shown on the Goods page or in the basket is calculated according to the information presented for the Order. Where an Order contains Goods with different lead times, the Order may be dispatched once all items are available unless the parties agree on partial delivery.
In relation to a Consumer, the Seller delivers the Goods without undue delay and no later than the period required by applicable law unless another delivery date has been agreed.
If, after the Contract has been concluded, it becomes impossible to fulfil all or part of an Order, the Seller promptly informs the Customer and offers solutions permitted by law, in particular an appropriate refund, agreement of a new fulfilment date or – with the Customer’s express consent – replacement of the Goods.
The Customer is advised to inspect a parcel upon delivery. Where visible transport damage is found, preparing a damage report with the carrier and taking photographs may assist in handling the matter. Failure to prepare a damage report does not deprive a Consumer of statutory rights against the Seller.
In the case of a Consumer, the risk of accidental loss of or damage to the Goods generally passes when the Consumer or a third party designated by the Consumer other than the carrier takes physical possession of the Goods, subject to statutory exceptions.
Where collection in person is available, it takes place at ul. Głubczycka 57, 48-130 Kietrz, Poland, at a time agreed with the Seller.
Sales documents, including invoices, are issued and made available in accordance with applicable tax rules, including the Polish National e-Invoice System (KSeF) where applicable.

Chapter VIII. Statutory right of withdrawal

A Consumer and, to the extent provided by law, an Entrepreneur with consumer rights who concludes a distance Contract may withdraw from it without giving any reason within 14 days.
For a contract for the sale of a single item of Goods, the period runs from the date on which the Consumer or a third party designated by the Consumer other than the carrier acquires physical possession of the Goods. For other types of Contracts the period is calculated in accordance with the Polish Consumer Rights Act of 30 May 2014.
To exercise the right of withdrawal, it is sufficient to send the Seller an unequivocal statement before the deadline, in particular to [email protected] or to WODARO Sp. z o.o., ul. Głubczycka 57, 48-130 Kietrz, Poland. The model form in Appendix 1 may be used but is not mandatory.
Following a valid withdrawal, the Seller refunds payments received, including the cost of the least expensive standard delivery method offered for the relevant Order, no later than 14 days after being informed of the withdrawal. The Seller may withhold the refund until the Goods have been received back or until proof of return is provided, whichever occurs first.
The refund is made using the same payment method as in the original transaction unless the Consumer expressly agrees to another method that does not involve any fee for the Consumer.
The Goods must be returned without undue delay and no later than 14 days after informing the Seller of the withdrawal to WODARO Sp. z o.o., ul. Głubczycka 57, 48-130 Kietrz, Poland, unless the Seller provides another return address or offers collection.
The Consumer bears the direct cost of returning the Goods unless the Seller has agreed to bear it or applicable law requires the Seller to do so. For Goods which by their nature cannot normally be returned by post, the Seller provides information about the return cost or an estimate to the extent required by law.
The Consumer is liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply in the cases specified in Article 38 of the Polish Consumer Rights Act, including in particular non-prefabricated Goods made to the Consumer’s specifications, Goods liable to deteriorate or expire rapidly, sealed Goods which are not suitable for return for health protection or hygiene reasons if unsealed after delivery, and Goods which by their nature become inseparably mixed or connected with other items after delivery.
If the Consumer requested that a paid Service begin before the withdrawal period expired and then withdraws before the Service has been fully performed, the Consumer pays for the part performed up to the time of withdrawal to the extent provided by law. Once the Service has been fully performed, the right of withdrawal may expire only if the statutory conditions have been met.

Chapter IX. Voluntary extension of returns to 30 days

In addition to the statutory 14-day right of withdrawal, the Seller grants Consumers and Entrepreneurs with consumer rights an additional opportunity to return Goods from day 15 up to and including day 30 after receipt, on the terms set out in this Chapter.
The voluntary extension does not restrict any statutory right. If a withdrawal statement was sent within the statutory 14-day period, Chapter VIII applies regardless of the conditions of this additional programme.
To use the voluntary return after the first 14 days, the Goods must be returned complete, undamaged and not used beyond what is necessary for ordinary inspection of their nature, characteristics and functioning. The Seller may refuse a voluntary return if these conditions are not met.
The voluntary extension does not apply to Goods for which the statutory right of withdrawal is excluded due to their nature, in particular Goods made to the Customer’s specifications and sealed Goods which cannot be returned for health protection or hygiene reasons after the seal has been broken.
For a return made solely under the voluntary extension, the Seller refunds the price paid for the returned Goods. The original delivery cost is not refunded unless the Seller expressly states otherwise. The Customer bears the direct cost of returning the Goods.
The price is refunded no later than 14 days after the Goods have been accepted and the conditions of the voluntary return have been confirmed, using an agreed payment method.

Chapter X. Complaints – lack of conformity of Goods with the Contract

In relation to a Consumer, the Seller has statutory liability for conformity of the Goods with the Contract under the Polish Consumer Rights Act of 30 May 2014, in particular Articles 43a et seq. This liability is independent of any commercial guarantee.
The Seller is liable for a lack of conformity existing at the time of delivery and revealed within the period provided by applicable law. Under the current Polish consumer rules, this period is generally two years from delivery of the Goods.
If the Goods do not conform to the Contract, the Consumer may first request repair or replacement, subject to statutory exceptions concerning impossibility or disproportionate costs. In the circumstances provided by law, the Consumer may request a price reduction or terminate the Contract where the lack of conformity is serious.
Repair or replacement is carried out within a reasonable time and without significant inconvenience to the Consumer. Costs of bringing the Goods into conformity, including transport, labour and materials, are borne by the Seller to the extent required by law.
A complaint may be submitted by e-mail to [email protected] or in writing to WODARO Sp. z o.o., ul. Głubczycka 57, 48-130 Kietrz, Poland. To facilitate handling, it is helpful to provide the Customer’s name, Order number, contact details, description of the issue, the date on which it was noticed and the requested remedy. The absence of a receipt or invoice does not prevent the Customer from proving the purchase by other means.
The Consumer makes the Goods available to the Seller for repair or replacement, and the Seller collects them at its own expense where required for the complaint to be handled.
The Seller responds to a Consumer complaint within 14 days of receiving it. Failure to reply within that period has the consequences provided by applicable law.
This Chapter applies accordingly to Entrepreneurs with consumer rights to the extent provided by applicable law.
For a Customer who is a business and is not an Entrepreneur with consumer rights, the Seller’s statutory warranty for defects under the Polish Civil Code is excluded to the fullest extent permitted by law unless an individually agreed Contract provides otherwise.

Chapter XI. Commercial guarantee and after-sales service

Selected Goods may be covered by a commercial guarantee provided by the manufacturer, the Seller or another guarantor. Information on whether a guarantee exists, its duration, the guarantor and the procedure for making a claim is provided in the Goods description, guarantee document or guarantee statement.
A commercial guarantee is voluntary and does not exclude, restrict or suspend a Consumer’s statutory rights arising from lack of conformity of Goods with the Contract.
If the guarantee terms allow self-installation or self-servicing, performing such activities in accordance with the instructions may not, by itself, be treated as a breach of the guarantee. The guarantor’s liability may nevertheless depend on compliance with specific requirements stated in the guarantee, in particular those concerning installation parameters, correct installation, operation and required maintenance.

Chapter XII. Alternative dispute resolution

After completing the complaint procedure, a Consumer may use out-of-court consumer dispute resolution procedures where the statutory requirements are met.
Information about available ADR entities and procedures can be obtained from the Polish Office of Competition and Consumer Protection (UOKiK) and the competent Provincial Inspectorate of Trade Inspection. For the Seller, the locally competent authority is the Provincial Inspectorate of Trade Inspection in Opole.
The former European ODR platform is not indicated as a dispute-submission channel because it was discontinued in 2025.

Chapter XIII. Personal data and cookies

WODARO Sp. z o.o. is the controller of personal data processed in connection with the operation of the Store unless another controller is identified for a particular activity.
Detailed information about processing purposes, legal bases, retention periods, recipients and data-subject rights is provided in the Privacy Policy published in the Store.
The use of cookies and similar technologies is governed by the Cookie Policy. Technologies other than those strictly necessary are activated in accordance with applicable law and the User’s choices made through the consent-management tool.

Chapter XIV. Accessibility of the e-commerce service

The Store is an e-commerce service accessed through a web browser. Information necessary to use the service is made available in particular on Goods pages, in the basket, during checkout, in these Terms and on pages concerning delivery, payments, privacy, complaints and contact details.
Problems that make the Store difficult to use, including digital-accessibility issues, may be reported to [email protected]. The Seller considers such reports and takes measures required by applicable law, including the Polish Accessibility Act implementing the European Accessibility Act, where applicable.
Information on how the service meets applicable accessibility requirements is published or updated by the Seller to the extent required by law. These Terms do not constitute a technical declaration that a particular version of the Store conforms to a specific accessibility standard.

Chapter XV. Final provisions and cross-border sales

Contracts with the Seller are governed by Polish law, subject to mandatory consumer-protection rules. Where a Consumer is habitually resident in another country, the choice of Polish law does not deprive the Consumer of protection afforded by provisions that cannot be derogated from by agreement and that would apply in the absence of the choice of law.
Nothing in these Terms excludes or restricts rights granted to a Consumer or an Entrepreneur with consumer rights by mandatory law.
Matters not regulated by these Terms are governed by applicable law, in particular the Polish Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, the Electronic Communications Law and, where relevant, Regulation (EU) 2022/2065.
The Seller may amend these Terms for a valid reason, in particular due to changes in law, Store functionality, payment or delivery methods, the scope of services or security requirements. Amendments do not prejudice acquired rights or the terms of Contracts concluded before the amendments enter into force.
For electronic services of a continuous nature, the User will be informed of an amendment with appropriate advance notice where required by law. If the User does not accept the amendment, the agreement concerning the relevant electronic service may be terminated.
Disputes with a Customer who is neither a Consumer nor an Entrepreneur with consumer rights are subject to the court competent for the Seller’s registered office, unless mandatory law provides otherwise.
These Terms enter into force on 2 September 2026.

Appendix 1. Model withdrawal form

This form may be used but is not mandatory.

To: WODARO Sp. z o.o., ul. Głubczycka 57, 48-130 Kietrz, Poland, e-mail: [email protected]

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following Goods / contract for the provision of the following Service(*):

....................................................................................................................

Date of Contract / receipt of Goods(*): .....................................................................

Order number: ..................................................................................................

Name of Consumer / Entrepreneur with consumer rights: ........................................................

Address: ...........................................................................................................

E-mail address or telephone number: ..........................................................................

Date: ....................................................

Signature (only if this form is submitted on paper): ...........................................................

(*) Delete as appropriate.

Appendix 2. Information on packaging and packaging waste

Packaging waste should be managed in accordance with the selective collection rules applicable where the waste is generated. Households generally collect paper and cardboard, glass, and metals, plastics and multi-material packaging separately.
Information about local collection schedules, sorting rules and municipal selective waste collection points (PSZOK) is provided by the competent municipality, city or waste-management operator.
Businesses should classify and transfer packaging waste in accordance with applicable waste-management legislation, including record-keeping duties where relevant.
Material markings on packaging may identify the type of material used, including plastics, paper and cardboard, metals, wood, textiles or glass, and are intended to facilitate correct sorting, reuse or recycling.